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About Us – ARW Home Warranties

Who We Are

American Residential Warranty (ARW), an innovator in the Home Warranty and Home Protection services Industries, is located in beautiful Boca Raton, Florida with service and claims administration centers located in Chicagom Illinois and Champagne, Illinois.  ARW was founded in 2008 by top industry experts looking to fulfill a growing demand for direct to consumer home warranties. Reaching millions of consumers through its national television advertising campaigns, ARW has become one of the fastest growing home warranty companies in the industry and one of the most recognizable and trusted names by consumers!

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Our Goal At American Residential Warranty

American Residential Warranty provides high value, cost effective and customizable home warranty plans. Whether you choose to cover the major appliances in your home, the major systems in your home, or both, ARW has a plan that’s right for you.  ARW never looks to lock its customers into any long term commitment.  Our customers stay with us because we provide exceptional customer service and completely independent claims administration.  ARW and its partners hold A-ratings with the BBB.

ARW has partnered with TWG Home Warranty Services (an affiliate of Virginia Surety company inc. an A-rated (by A.M. best) Insurance Company, they are our independent claims administrator.   This assures that you always receive the top quality service you are entitled to and that your claims are handled exactly as stated.  As our customer, you can contact us 24 hours a day and we even provide emergency service when needed. With over 600 customer service representatives we are ready to handle your claims! This is extremely important as you will receive quick and proper attention when you need to place a claim and you will always be treated with fairly and honestly.

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At ARW we continue to roll out new innovative home protection products. We are proud to announce that ARW is now a national Home Security system provider! Through our affiliations with ADT and GE, we can schedule installation of a brand new state of the art home security system in your home. Systems can include Cameras, Medical Pendants, and thermostats, available with full home automation through your cell phone. This makes ARW a one stop shop for your family’s home protection needs. The best part is when you get both of these with ARW you will save!

American Residential Warranty is a name you can trust when it comes to protecting your home and your family!

Our Customer Service

Once your home is covered with a plan from American Residential Warranty, you will have unlimited access to the state of the art customer claim centers. You can contact ARW 24/7 by phone, online and email to report a problem with any of your covered systems or appliances under your plan! Once a claim is placed, ARW will assist with everything from preliminary troubleshooting, to finding the right contractor, to dispatching an experienced service professional who will work around your schedule to set up your service call. For any covered repair, in most cases, all diagnosis, parts, labor, and installation costs for the repair, will be covered. However there is a small service fee. See Terms & Conditions for appropriate service fees.

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