Report A Claim
How Do I Place A Claim?
Just call the toll-free claims number, 1-800-341-3624, 24 hours a day, 7 days a week to report the breakdown of a covered item. Trained claims representatives will work with you to identify the possible cause of the breakdown, and if necessary dispatch the appropriate licensed technician in your area. Please Call 1-800-863-8600 if your property is located in CA or VA.
Suppose I Need a Repair. I Hate To Wait All Day For Service!
You won’t have to. We will work to set an appointment that best fits your schedule.
Does It Cost Me Anything To Get The Repair Done?
You only pay a $55 service fee for each covered item. The service fee is payable at the time of service to the technician.
If the repair is not fixed the first time, do I have to pay $55 each time someone comes out to my house?
No! The $55 service fee applies to each repair or replacement, not each visit. Therefore, if it is necessary for a repair specialist to visit your home multiple times for one particular job, you still only pay $55. There is a 60 day parts and labor warranty on all repairs. So if the item fails again within that time frame you will not have to pay the service fee again.
How quickly can I expect to get my covered items repaired or replaced?
Claims are usually resolved within a week – the majority of them the same day as the service technician’s visit to the home. Delays can occur when a special part needs to be ordered or if the system or appliance needs to be replaced.
Will I get reimbursed for items I have repaired or replaced outside the program?
Your home warranty plan only covers expenses that are reported and authorized prior to the repair to be eligible for reimbursement.
What happens if a failed system or appliance cannot be repaired?
If the covered item must be replaced, we will be responsible for replacing equipment of similar features, capacity and efficiency, but not necessarily for matching dimensions, brand, or color, within the terms and limits of the plan you select.